Frequently Asked Questions

Typically, it takes 2 weeks time to receive your order. We’re doing our best to deliver it promptly for you.

Please track your order at our Tracking page jagmaglights.odrtrk.live.

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 7251000007.

Your order should arrive within the time frame of your chosen delivery method, which you can double check in your order confirmation email. For orders in India, this is typically within 12-15 working days, and for international orders it can be between 30-45 working days (excluding weekends and public holidays). You will also receive a tracking link in your confirmation email for delivery updates.

If the delivery time frame has passed and you’ve still not received your items, please contact our Customer Service team with your order details – including your order number – so we can investigate.

Please take extra care when entering your shipping instructions at checkout. Once an order is placed, we have little time to amend an address. If your parcel has already been dispatched, we cannot change the shipping address. If you entered an incorrect address, please contact our Customer Service team with your order details and correct address information.

Once you’ve placed an order, you should receive an email confirmation at the email provided during checkout. If not, check your spam/junk folders or log into your account. If needed, contact us.

If you are in India and have not received your order within the allotted time frame, please contact our Customer Service team within 21 days of placing your order. After this, Jagmag Lights reserves the right to decide on sending a replacement. International customers should allow up to 16 working days before contacting us.

If you receive the wrong item, contact our Customer Service team with images of the item. We will review and assist you.

Check your email (including junk) for any out-of-stock notice. If not received, contact our Customer Service team with your order details.

Customs charges are determined by your local customs office and are outside of our control. If you choose not to pay these charges, your parcel will be returned to us for a refund (non-reversible).

We ship with Nimbuspost, which makes three delivery attempts or leaves your parcel in a safe location. If needed, you can specify a preferable delivery time or safe drop-off via our WhatsApp service. After three failed attempts, the parcel will be returned to us.

POD/COD availability depends on your area. If the option appears during checkout, it is supported in your delivery region.

Please check our return/refund/exchange policy here.

You can exchange an item for a higher-priced item or the same item in a different size. Please see our detailed policy here.

All sales on personalized products are final and cannot be returned as they’re bespoke products made to order.

Your refund will be initiated 7 days after we receive the returned parcel at our warehouse. After processing, it may take 3 additional business days for the refund to appear in your account. If not received within this timeframe, contact us at jagmaglights@gmail.com.

Unfortunately, we do not provide prepaid labels for international orders. They can be returned on the customer's own accord for a refund or store credit (shipping fee not refunded). Please contact us to initiate the process.

Once your order is placed, our team immediately starts processing it. We cannot amend or cancel your order, so please ensure it’s correct before checkout.

Please email us at jagmaglights@gmail.com with your order number and photos of the faulty item. Our team will be happy to help.

Note: Colour finish may vary depending on the product.

We accept payment via UPI, debit, or credit cards.

Please try an alternative payment method or contact our Customer Service team.

Please ensure that you are entering the discount code exactly as it appears (case sensitive). Also, verify that the code is valid, current, and applicable per its terms. If it still doesn’t work, please contact our Customer Service team.

Some orders may accept multiple discount codes, but most discounts are single-use. For more details, contact our Customer Service.

Please try resetting your password first. If that fails, contact our Customer Service team.

Yes.

If you can’t remember your password, click here to reset it.

Yes, we ensure your information is kept private and secure.

Please contact our Customer Service team with your email address to have your information removed.

We offer a warranty against shipping damage and manufacturing defects for our fragile items. If you notice any damage, notify us within 24 hours of receiving your order. We will then investigate and provide a replacement or refund.

For wholesale enquiries, please email our Wholesale team at Jagmaglights@gmail.com. Note that due to the high volume of enquiries, we will only respond to those we are interested in working with.