Legal Policies

Registered Office: A-2/94, Site 5, Kasna Industrial Area, Greater Noida – 201310
GSTIN: 09AAECJ4658G1ZB
Website: jagmaglights.com

Official Email: info@jagmaglights.com

1. Preamble: Official Communication Channel

1.1 Exclusive Official Channel
The only official and legally recognized channel for all formal communication, including but not limited to order inquiries, complaints, legal notices, and grievance redressal, is the company's official email address: info@jagmaglights.com.

1.2 Unofficial Communications Disclaimer
Any communication received via other platforms, including but not limited to:

• WhatsApp, Facebook Messenger, or other social media messengers

• SMS or text messages

• Phone calls (unless pre-scheduled for customer support)

• Comments on social media posts or third-party websites

are considered unofficial, non-binding, and for informational purposes only. Jagmag Lights Pvt. Ltd. expressly disclaims any liability for commitments, promises, or information shared through these unofficial channels. Such communications may be biased, compromised, inaccurate, or subject to human error and shall not form part of any contract or legal proceeding unless explicitly confirmed in writing via the official email channel.

2. Governing Law and Jurisdiction

2.1 Jurisdiction Clause
All matters, disputes, claims, and legal proceedings arising out of or relating to the purchase and sale of goods, use of the website, or any relationship with the company shall be exclusively subject to the jurisdiction of the courts located in Greater Noida, Uttar Pradesh, India, regardless of the customer’s location or the place of delivery of goods.

2.2 Choice of Law
These Legal Policies and all transactions conducted through jagmaglights.com shall be governed by and construed in accordance with the laws of India.

2.3 Exclusive Jurisdiction
By engaging with Jagmag Lights Pvt. Ltd., the customer:

• Agrees and consents to the exclusive jurisdiction of courts in Greater Noida.

• Waives any objection to this jurisdiction.

• Acknowledges that Greater Noida courts are the exclusive forum for resolving all disputes.

2.4 Your Rights as a Consumer
Nothing in clauses 2, 3, 13 or 14 limits any right you have under the Consumer Protection Act, 2019 that cannot be limited, including your right to file a complaint before a Consumer Commission where you live or work.

3. Dispute Resolution Process

3.1 Mandatory Internal Complaint Resolution
Before initiating formal legal proceedings, customers must attempt to resolve disputes through the company's internal grievance redressal mechanism by submitting a detailed written complaint to info@jagmaglights.com.

Process:

• Step 1: Email complaint with subject "Complaint - [Order ID]" to the official email.

• Step 2: Company acknowledgment and assignment of a unique reference number within 24 business hours, and never later than 48 hours after your email reaches us.

• Step 3: Investigation and review by the company (up to 15 days).

• Step 4: Written response with findings and proposed resolution within 30 days of submission.

Only after completing this internal process may the customer pursue legal action through the District Court of Greater Noida.

3.2 Consumer Commissions and the National Consumer Helpline
This internal process does not stop you from contacting the National Consumer Helpline (1915) or filing a complaint before a Consumer Commission at any time (clause 2.4).

4. Product Quality and Warranty

4.1 Product Warranty
All products sold by Jagmag Lights Pvt. Ltd. are decorative and fragile in nature. As such, they are sold “as is” and, except for the two warranties in clauses 4.1A and 4.1B below, do not come with any other warranty, including manufacturing or performance warranties.

4.1A Lifetime Rust Warranty on Stainless Steel Parts
For orders placed on or after 4 October 2026, every metal part manufactured by Jagmag Lights Pvt. Ltd. is made of 304-grade stainless steel and carries a lifetime warranty against rusting. If any such part rusts under normal indoor or outdoor domestic use, we will repair or replace that part free of charge on presentation of the original invoice. This warranty covers rusting of the stainless steel part only. It does not cover surface finishes or coatings (paint, plating, antique or powder finishes), wear, scratches, dents, electrical components, bulbs, glass, stone, fabric or other non-metal materials, damage from accident, misuse, chemical cleaners, modification or improper installation, or products not manufactured by Jagmag Lights. Claims: email info@jagmaglights.com with the invoice and clear photographs of the affected part.

4.1B One-Year Warranty on Integrated LED Modules
For orders placed on or after 4 October 2026, every light that Jagmag Lights Pvt. Ltd. manufactures with a built-in (integrated) LED uses a 3000K warm-white LED module, and that module carries a one-year warranty from the date of invoice. If the integrated LED module fails under normal domestic use within that year, we will repair or replace the module free of charge on presentation of the original invoice. This warranty covers the LED module only. It does not cover lights that use a replaceable bulb (E27, E14, G9, GU10, B22 and similar holders — bulbs are not supplied with these lights and are not covered), drivers or wiring damaged by voltage surges, use with a dimmer (no Jagmag light is dimmable) or improper installation, physical damage, water ingress beyond the product's stated IP rating, modification, or products not manufactured by Jagmag Lights. Claims: email info@jagmaglights.com with the invoice and a short video or photograph of the fault.

4.2 Claims and Returns
Apart from the warranties in 4.1A and 4.1B, any issue related to damage during transit must be reported within 48 hours of delivery by contacting info@jagmaglights.comwith proof of purchase and images of the damaged product. Where a part is damaged in transit, we provide the replacement spare part within 7–10 days.

4.3 Limitations of Liability
Jagmag Lights Pvt. Ltd. shall not be liable for any defects, damages, or losses arising after delivery, except for the warranties in clauses 4.1A and 4.1B, complaints accepted under clause 5.1, and damages caused during shipping as specified in section 4.2. The company shall not be responsible for indirect, consequential, or incidental damages under any circumstances.

5. Refund and Return Policy

5.1 Return Eligibility
For orders delivered in India, an unused, uninstalled product in its original packaging can be returned within 7 days of delivery, for any reason. Damage during shipping must be reported within 48 hours of delivery, with photographic evidence. Every return is subject to approval by email from Jagmag Lights Pvt. Ltd. Products damaged after delivery or due to handling by the customer are not eligible for return or refund.

5.2 Return Process
To report shipping damage, contact info@jagmaglights.comwith your order details, proof of purchase, and clear images of the damage. Upon verification, we will provide a Return Authorization and arrange for either a replacement or a refund of the product cost. Approved claims will be processed within 10 business days.

6. Payment and Pricing

6.1 Pricing
All prices are in Indian Rupees (₹) and include GST. Shipping within India is free. International shipping is quoted after order confirmation.

6.2 Payment Security
All payment transactions are encrypted. The company does not store customer payment information on its servers.

7. Intellectual Property Rights

All content on jagmaglights.com is the exclusive intellectual property of Jagmag Lights Pvt. Ltd. Unauthorized use is prohibited and will result in legal action.

8. Privacy and Data Protection

8.1 Data Collection
The company collects necessary customer data for order processing and service improvement.

8.2 Data Protection
Reasonable security practices are implemented to protect customer data, in compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Details are in our Privacy Policy.

9. Limitation of Liability

The website and products are provided "AS-IS." The company's total liability shall not exceed the purchase price of the product in question.

10. Force Majeure

The company shall not be liable for failure to perform obligations due to unforeseen circumstances beyond its control, such as natural disasters, war, or government actions.

11. Modification of Terms

Jagmag Lights Pvt. Ltd. reserves the right to modify these Legal Policies at any time. Continued use of the website constitutes acceptance of the modified terms.

12. Customer Service and Grievance Redressal

12.1 Official Contact Information

• Official Email: info@jagmaglights.com

• Registered Office: A-2/94, Site 5, Kasna Industrial Area, Greater Noida – 201310

12.2 Grievance Redressal Officer

• Position: Grievance Redressal Officer

• Contact: info@jagmaglights.com(Emails must be marked for the Grievance Officer's attention)

13. Acceptance of Terms

By using jagmaglights.com or placing an order, the customer agrees and confirms that they have read, understood, and accepted all terms and conditions herein, including the exclusive jurisdiction of Greater Noida courts and the official communication channel policy.

14. Jurisdiction Declaration

IMPORTANT: The customer unconditionally agrees that all disputes shall be exclusively subject to the jurisdiction of District Courts in Greater Noida, Uttar Pradesh, India, and no other court.

Jagmag Lights Pvt. Ltd.
A-2/94, Site 5, Kasna Industrial Area, Greater Noida – 201310
GSTIN: 09AAECJ4658G1ZB
Website: jagmaglights.com
Official Email: info@jagmaglights.com

Note: These Legal Policies are binding on all customers and users of jagmaglights.com. Please review carefully before placing any order or using website services.