Terms of Service

These terms apply when you use jagmaglights.com or buy from Jagmag Lights Pvt. Ltd., A-2/94, Site 5, Kasna Industrial Area, Greater Noida, Uttar Pradesh 201310 (GSTIN 09AAECJ4658G1ZB). By using the site or placing an order, you agree to them.

They are read together with our Shipping Policy, Return & Refund Policy, Privacy Policy and Legal Policies. On warranties, governing law and disputes, the Legal Policies apply.

1. Who can use the site

You should be at least 18 years old to place an order. Please give accurate name, address, phone and email details so we can deliver your order and reach you about it.

2. Your account

If you create an account, keep your login details private. You are responsible for orders placed through your account.

3. Our products

Every light is made in our own Greater Noida factory from real materials such as stone, wood, clay, fibre, shell and borosilicate glass. Natural materials vary: grain, veining, tone and texture differ from piece to piece, and that variation is part of the material, not a defect. Photos show the product as closely as we can, but screens show colour differently.

Lights with a bulb holder are sold without a bulb; the product page lists the holder and the bulb to use. Size, finish and other specifications are on each product page. Please check them, and measure your space, before you order.

4. Prices and payment

Prices are shown in Indian Rupees and include GST. The price you pay is the one shown at checkout. If a product is listed at a clearly wrong price because of an error, we may cancel the order and refund you in full. If you switch the site to AED, SAR or USD, the converted price is approximate and for guidance only: you are always charged in Indian Rupees.

Payment is made through our secure Razorpay checkout by UPI, debit or credit card, net banking, or EMI on eligible cards. We do not store your card or bank details.

5. Orders

After you order, you receive a confirmation by email. We may decline or cancel an order, with a full refund, if the product cannot be made or supplied, the price was listed in error, or the order appears fraudulent.

6. Dispatch and delivery

In-stock lights are dispatched within 4 working days. Lights not in stock are made for you and dispatched within 12–15 working days. Custom sizes, finishes and colours are dispatched within 15–20 working days once the design is confirmed. Shipping is free within India; delivery times and international shipping are set out in our Shipping Policy.

7. Cancellations, returns and refunds

For orders delivered in India, an unused product in its original packaging can be returned within 7 days of delivery, and transit damage must be reported within 48 hours of delivery. Custom and made-to-order pieces cannot be cancelled once production starts and are not refundable. Cancellation charges, the return process and refund timelines are in our Return & Refund Policy.

8. Warranty

Our products carry two warranties only, and each applies only where the light has that part: a lifetime warranty against rusting on 304-grade stainless steel parts (clause 4.1A) and a one-year warranty on integrated LED modules (clause 4.1B), for orders placed from 4 October 2026. There is no other warranty.

9. Installation and use

Lights should be installed by a qualified electrician, following the instructions supplied. We are happy to guide your electrician over a video call. We are not responsible for damage caused by incorrect installation, improper wiring, misuse, or use outdoors of a light made for indoor use.

10. Content and intellectual property

The photographs, text, designs and logos on this site belong to Jagmag Lights Pvt. Ltd. You may not copy, reproduce or use them commercially without our written permission.

11. Reviews and what you share

Reviews should be honest and based on your own experience. We publish genuine reviews as written. We may remove content that is spam, abusive, unlawful or unrelated to the product.

12. Using the site properly

Do not misuse the site: no attempts to break its security, overload it, scrape it in bulk, or use it for anything unlawful. We may suspend access for anyone who does.

13. Limitation of liability

To the extent the law allows, our total liability for any order is limited to the price paid for the product concerned, as set out in clause 9 of our Legal Policies. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 that cannot be limited.

14. Governing law and disputes

These terms are governed by the laws of India. Please raise any complaint first through our grievance process (clause 3 and clause 12 of our Legal Policies). Courts in Greater Noida, Uttar Pradesh have exclusive jurisdiction.

15. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version. Each order is governed by the terms in force when it was placed.

16. Contact

Email info@jagmaglights.com or write to Jagmag Lights Pvt. Ltd., A-2/94, Site 5, Kasna Industrial Area, Greater Noida, Uttar Pradesh 201310.