Shipping Policy
How Jagmag Lights dispatches, ships and delivers your order.
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Dispatch time
In-stock lights leave our Greater Noida factory within 4 working days. Lights not in stock are made for you and dispatched within 12–15 working days; custom sizes, finishes and colours take 15–20 working days.
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Delivery after dispatch
Usually 7–10 business days within India. International orders take 15–30 business days, depending on destination and customs.
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Shipping area and charges
Free shipping on every order across India. International shipping is quoted after your order is confirmed.
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Packaging
Every light is packed by hand for its material, because glass, crystal and natural stone need protection in transit.
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Order tracking
Follow every order in My Account → Orders.
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Damage in transit
For orders delivered in India, report it within 48 hours of delivery with photos or an unboxing video, and we sort it out.
Full policy Last updated 9 November 2026
Every Jagmag light is made in our own factory in Greater Noida, Uttar Pradesh, and shipped from there. This policy sets out when your order leaves us, how long delivery takes, and what to do if something goes wrong on the way.
1. Dispatch time
- In stock: dispatched within 4 working days of your order.
- Not in stock: we make it for you and dispatch it within 12–15 working days.
- Custom size, finish or colour: dispatched within 15–20 working days once the design is confirmed.
The product page shows whether a light is in stock. If you need it by a particular date, message us before ordering and we will confirm what is possible.
2. Delivery after dispatch
- Within India: usually 7–10 business days.
- International: 15–30 business days, depending on the destination and customs clearance.
Courier delays, customs checks or local restrictions can occasionally add time. We share any update we receive.
3. Shipping charges
Shipping is free on every order within India. International shipping is quoted after your order is confirmed, based on the destination and customs.
4. Packaging
Each light is packed by hand for its material, with protective inner packing and an outer carton, because glass, crystal and natural stone need care in transit.
5. Tracking your order
Once your order is dispatched, you can follow it in My Account → Orders.
6. Damage in transit
For orders delivered in India, report any transit damage within 48 hours of delivery. Email info@jagmaglights.com with your order number and clear photos or an unboxing video. Where a part is damaged in transit, we send the replacement part within 7–10 days. The full process is in our Return & Refund Policy.
7. Address and delivery issues
Please check your address and phone number before you order. If a shipment comes back to us because the address was wrong or incomplete, delivery attempts failed, or you could not be reached, the reshipping charge is paid by the customer.
8. Payment
Pay by UPI, debit or credit card, net banking, or EMI on eligible cards through our secure Razorpay checkout.
9. Contact
For any shipping question, email info@jagmaglights.com or WhatsApp +91 92059 55502.