Answers Customers Usually Need First

In-stock lights dispatch within 4 working days and made-to-order lights within 12–15 working days. A custom size, finish or colour takes 15–20 working days. Transit then usually takes 7–10 business days. If your order is time-sensitive, confirm the timeline with us before you order.

Sign in to My Account and open Orders to see your order status and tracking. If tracking is missing or not updating yet, share your order details with the team and we will trace the shipment for you.

Yes. Shipping across India is free. For international orders, the shipping cost is quoted after your order is confirmed, because it depends on the destination, the size of the order and how fragile it is.

Contact the team as soon as possible with your order number and the address issue. If the shipment has not moved too far, we can usually correct it or advise the next practical step.

Courier partners usually try again or call before returning the parcel. For lighting, keep someone available at delivery so the package can be checked and received properly.

For orders delivered in India, you can return an unused light in its original packaging within 7 days of delivery, for any reason. If it arrives damaged, tell us within 48 hours of delivery. Every return needs our approval by email. Read our Refund Policy for the full terms.

No, we do not offer exchanges, but you can return an unused light within 7 days of delivery. If a light arrives damaged or faulty, tell us within 48 hours of delivery and we will replace or repair the part. A full replacement needs our approval by email.

No. Personalized, made-to-order and custom products are final sale once production has started, because they are built for your approved requirement and cannot be restocked.

We start the refund within 10 business days of inspecting the return. It then takes up to 15 business days to reach your original payment method, depending on your bank.

International returns depend on shipping cost, customs and how fragile the product is. Contact us first so the practical options can be reviewed before anything is sent.

Yes. Share a reference image, sketch, inspiration link or design direction. We review the size, finish and how practical it is to make, and whether it should be a close adaptation or a project-ready interpretation.

In many cases, yes. A single custom piece is often possible when the requirement is clear and the build is practical. We review complexity, material, scale and finishing before confirming.

Changes are easiest before production starts. Once drawings, material preparation or fabrication have moved ahead, changes may not be possible or may affect the price and delivery date. That is why the approval stages matter.

Contact us straight away with photos, a video and your order details. Clear documentation is always the first step, and the support then depends on the issue itself.

It starts with a reference, drawing or requirement. We then agree the scale, finish, technical feasibility, price, timeline and approval. Production begins once the details are aligned on both sides.

A custom size, finish or colour takes 15–20 working days. In-stock lights dispatch in 4 working days, and made-to-order lights in 12–15 working days.

UPI, debit cards, credit cards, net banking and EMI on eligible cards, through our secure Razorpay checkout. Shipping within India is free. For custom, project or larger orders, the team can guide you to the most practical payment route.

No. Orders are paid online at checkout, by UPI, debit or credit card, net banking or EMI on eligible cards.

If a payment failed, check whether the amount was deducted before trying again. If a coupon or checkout issue continues, send the team a screenshot and we will help you resolve it.

Your own electrician installs the light, and we give free installation support on a video call. Any licensed electrician can fit a pendant or wall light in 20–30 minutes while we guide each step.

If a light arrives damaged, report it within 48 hours of delivery with an unboxing video or clear photos, and we will sort it out.

Two warranties, each where the light has that part: a lifetime warranty against rusting on stainless steel parts, and a 1-year warranty on built-in LED modules. Both cover orders placed from 4 October 2026.

Yes, and you can buy them any time. A glass shade, a stone piece or an arm can be replaced, because we make them in our own factory.

Contact the team as soon as possible with your order number, photos and the unpacking details. Once we review it, we will arrange the replacement or correction.

Yes, and it takes one quick step. Sign in with a one-time code sent to your WhatsApp or email, or with Google. There is no password to create.

There is no password to reset. Sign in with a fresh one-time code, or with Google. If that does not work, contact us and we will help you restore access.

Yes. Your information is handled under our Privacy Policy. If you need clarity on how your details are used for an order, enquiry or account, the team will answer directly.

Contact us by phone, WhatsApp or email with your requirement, quantity, project type and timeline. The clearer the brief, the faster we can guide product fit, custom scope and next steps.

Jagmag Lights is CE, UL and ZED certified. We are MSME and GST registered, and a DPIIT-recognised startup under the Government of India’s Startup India programme. Every light is made in our own factory in Greater Noida.

Yes. We work with a pan-India dealer network and also sell direct on this website with free shipping across India. Dealers, designers and architects can ask us for project support and reorders that match the first batch.