Jagmag Lights Pvt. Ltd. — Return, Replacement & Refund Policy
At Jagmag Lights Pvt. Ltd., we take pride in delivering high-quality chandeliers, wall lights, hanging lights, table lamps, and floor lamps. Our products are often handcrafted and include delicate materials such as glass, alabaster, fabric shades, and premium metal finishes.
To keep the process transparent and fair for both you and us, please read the policy below carefully before placing an order.
1. Return Eligibility (2-Day Return Window)
You may request a return within 2 days of receiving the product, subject to the following conditions:
The product must be:
Unused and not installed
Undamaged and free from scratches, stains, dents, or modifications
Returned in its original packaging, including:
Inner cushioning/thermocol/bubble wrap
Outer carton(s)
All tags, accessories, screws, mounting plates, manuals, and warranty cards
A valid proof of purchase (invoice or receipt) is mandatory.
Return request must be initiated by email within 2 days of delivery.
Important: We do not accept returns for products used for hit-and-trial purposes. Please place an order only if you genuinely need the product and after checking the size, finish, and specifications.
2. Responsibility for Packaging & Return Transit
Because lighting products are fragile, safe return packaging is the customer’s responsibility:
The product must be packed exactly as it was delivered to you:
Use the same inner and outer cartons
Use all thermocol, bubble wrap, foam, and corner protectors
Ensure there is no loose movement inside the box
Customer is responsible for:
Proper packaging of the product for return
Ensuring that the product is protected against transit damage
Safely sealing the box with strong tape
If the product gets damaged due to poor or improper return packing, such damage will not be eligible for refund or free replacement.
3. Return Pickups, Labels & Documentation
Once your return is approved:
Return Shipping Label & Invoice
We will share printable shipping labels and/or courier documents by email.
It is the customer’s responsibility to:
Print and paste the shipping label securely on the outer carton
Attach a copy of the invoice on/in the box as instructed
Return Pickup ID
When we schedule a return pickup with our courier partner, a new pickup ID / tracking ID is generated at that time.
This pickup ID cannot be pre-provided in advance, as it is created by the courier system at the time of booking.
Customer Cooperation
The customer must be available at the pickup address on the scheduled date.
In case of missed pickup due to unavailability, the pickup may be rescheduled as per the courier’s rules.
4. Use of Third-Party Couriers
We ship and collect returns using third-party courier partners.
Shipping timelines and transit handling are subject to the courier company’s operations and serviceability in your area.
While we coordinate with the courier on your behalf, Jagmag Lights Pvt. Ltd.:
Is not responsible for delays due to courier operations, strikes, weather, or regional restrictions.
Will assist you with tracking details and support in case of any escalation.
5. Fragile & Natural Materials (Glass, Alabaster, Shades, etc.)
Many of our products contain fragile and natural components such as:
Glass shades
Fabric shades
Alabaster parts
Delicate metalwork and finishes
Transit Damage (During Delivery to You):
If any fragile part is damaged during forward transit, we will:
Replace the damaged part (e.g., glass shade, alabaster piece, decorative component) at no extra cost, after verification.
You must share clear photos and unboxing videos (if available) within 24 hours of delivery.
Damage During Installation, Cleaning, or Misuse:
Damages occurring due to:
Incorrect installation
Mishandling during cleaning
Using wrong tools, excessive force, or improper wiring
Exposure to moisture, outdoor conditions (for indoor products), or chemicals
are not covered under our return, replacement, or refund policy.
6. Defects, Part Replacement & Full Replacement Conditions
We distinguish between defective parts and complete product replacement:
If a defect is found in a part (e.g., LED driver, holder, shade, small component):
The company will replace or repair the defective part only, not the complete product, wherever practically possible.
Complete Product Replacement:
Full replacement of an entire product is not automatic.
It is only possible subject to written email approval from Jagmag Lights Pvt. Ltd. after:
Verification of photos/videos and issue
Technical assessment of whether repair/part replacement is feasible
Email Approval:
No complete product replacement will be processed without explicit email approval from Jagmag Lights Pvt. Ltd.
7. Products Not Eligible for Return
We do not accept returns in the following cases:
Custom-built or made-to-order lighting fixtures
Products specifically customized in:
Size
Finish
Color temperature
Design modifications
Clearance / final sale items clearly marked as “Non-Returnable”
Products that have been:
Installed or attempted to be installed
Used, tested, or altered
Tampered with, rewired, or modified by the customer or third party
Products damaged due to improper installation, cleaning, misuse, voltage fluctuation, or non-compliant electrical setup
8. How to Request a Return or Report an Issue
To initiate a return or report any damage/defect:
Email us within 2 days of delivery at: jagmaglights@gmail.com
Include:
Order number
Full name and contact number
Clear photos (and video, if possible) of:
Outer packaging
Inner packaging
Product and the specific damaged/defective area
Our team will:
Review your request
May ask for additional photos/videos
Approve or decline the return/replacement as per this policy
Note: Unsolicited parcels or returns sent without prior approval will not be accepted and may be returned to sender.
9. Return Address
Jagmag Lights Pvt. Ltd.
Site 5, Industrial Area, Kasna,
Greater Noida – 201308, Uttar Pradesh, India
(Use the exact address and details provided in your return approval email.)
10. Refunds (for Eligible Returns Only)
Once the returned item reaches us:
The product will be inspected for:
Usage marks
Damage
Original packaging and accessories
If approved:
A refund will be initiated within 10 business days from the date of inspection.
The amount will be credited to your original payment method within up to 15 business days, depending on your bank/payment provider.
Restocking Fee:
A 15% restocking fee will be deducted from all approved refunds to cover:
Quality check
Repacking
Warehouse & handling costs
If the return is rejected (due to damages, usage, missing parts, or non-compliance with this policy):
The product may be shipped back to you on request, on a chargeable basis.
11. Late or Missing Refunds
If you have not received your refund:
Check your bank or card statement again.
Contact your bank or card provider — processing may take time.
If still unresolved, email us at jagmaglights@gmail.com with your order & refund reference.
12. Order Cancellations
You may cancel your order within 24 hours of placement if it has not yet been packed or dispatched.
After 24 hours or after dispatch, cancellations will not be accepted and the standard return process will apply (if eligible).
13. Shipping Timelines & Delivery Issues
Domestic Shipping (India): 7–10 business days (approx.)
International Shipping: 15–30 business days (approx.)
Delays may occur due to courier issues, customs clearance, or local restrictions.
If an order is:
Undelivered due to wrong/incomplete address, repeated delivery attempts failed, or customer unreachable:
The shipment may be returned to us by the courier.
Reshipping charges will be borne by the customer.
14. European Union Customers (Note)
We currently offer a 2-day return window from the date of delivery for EU customers, subject to the same conditions of:
Unused product
Original packaging
Proof of purchase
(Where applicable, statutory consumer rights under local laws may provide additional protections.)
15. Important Customer Advisory
Please measure your space, confirm product size, finish, and color temperature before purchase.
Do not place orders purely for trial purposes. Our products are not meant for hit-and-trial installations.
Orders should be placed only when you genuinely intend to use the product.
16. Spare Parts & Repairs
Even when a full return or refund is not possible, we try to support you:
You can order spare parts such as:
Glass shades
Alabaster pieces
Holders
Drivers
Decorative elements (where available)
Please email us with photos and product details for part availability and pricing.
17. Custom & Made-to-Order Products — Strict Non-Refundable Policy
All custom-built, made-to-order, or specially manufactured lighting products are strictly non-refundable, non-returnable, non-exchangeable, and non-cancellable once production has commenced.
Custom orders include any product manufactured or modified specifically for a customer, including but not limited to changes in size, finish, color temperature, materials, design specifications, or special fabrication requests.
Once drawings, samples, or specifications are approved and production begins, the order enters active manufacturing. At this stage, cancellation or return is not permitted under any circumstances, as the product is created exclusively for the customer and cannot be resold.
Any customer-requested changes after approval may require revised pricing and extended production timelines. Failure to accept such revisions does not constitute grounds for refund. By placing a custom order and approving production, the customer agrees to these terms in full.
18. Need Help?
We’re here to assist you with any questions regarding your order, return, or installation guidance.
Email: jagmaglights@gmail.com
Support Hours: Monday–Friday, 11:00 AM – 4:00 PM IST
We appreciate your trust in Jagmag Lights Pvt. Ltd. and look forward to lighting up your spaces with elegance and care.